Welcome to Drum Hill Primary Care

Please call us before you visit the Emergency Department or Urgent Care.

To Our Valued Patients,

We appreciate the trust you place in us and want to inform you about how we are addressing the coronavirus (COVID-19) pandemic as we begin to care for more patients in our office in the month of June. We are closely monitoring events in our local community and continuously updating our policies and protocols as a result of new information. In addition, we are pleased to continue to offer the option of a TeleMedicine visit (video or phone) to all our patients.

Please know that our office is following all recommended guidance from the CDC and local public health authorities and experts, including best practices for hygiene, infection control and medical professional team health. We feel confident in our ability to continue seeing patients both through TeleMedicine visits and in the office to provide the highest quality of care in a safe environment. Our number one priority is the safety of our patients and our team.

We are going above and beyond to ensure the safety of our patients, providers and staff. We are taking the following safety measures:

• A rigorous screening and triage process to ensure patients who are experiencing COVID symptoms or who have been exposed to COVID are not coming into the office. These patients will be offered TeleMedicine visits and other options for their needs.
• Patients coming into the office will be instructed to wear a mask. If a patient does not have a mask, we will provide a mask to them. Prior to entry, patients will be instructed to sanitize their hands and we will take their temperature. If a patient has an abnormal temperature, we will ask them to return to their vehicle and contact the patient once we speak to their provider/physician about next steps.
• In-office patients will not be allowed any guests, visitors or minor children unless pre-approved.
• All patients will undergo a screening process prior to their in-person appointment being scheduled and will be instructed to call the office prior to their appointment if they experience any changes in their health or develop any symptoms.
• All patients will be brought into an exam room immediately after check-in. If there is a small wait, our waiting area has been set up so that social distancing is achieved.
• Our providers and staff are trained in infection control best practices, including the effective use of personal protective equipment such as masks, gloves and goggles.
• We continue to ensure that all areas within our practice are cleaned regularly with cleaning products that have been approved by the EPA as effective against Coronavirus (COVID).

Thank you for your continued trust and loyalty as we work together to fight this virus.

Warm Regards,

Drum Hill Primary Care

At Drum Hill Primary Care, we have been committed to providing optimal, compassionate, patient-centered health care to those throughout the Greater Lowell community since 1999, in an open and accessible manner. We strive to promote disease prevention, health maintenance, patient education & diagnoses, and treatment of acute & chronic medical conditions. Our vision is to engage and empower patients in their care by effective communication and encouragement so that they can be an active partner in their health care.

We are committed to making your visit to our office as comfortable and pleasant as possible. Please let us know if there is something more we can do to help achieve this.

Drum Hill Primary Care is proud to be affiliated with Lowell General Hospital. Our patients can seek hospital services at both the Main Campus and the Saints Campus.

Same-day sick visit appointments are available.
Our provider is on call for patients 24 hours a day.

YOUR FEEDBACK IS IMPORTANT!
Please contact our office, with any comments, questions or concerns by phone at (978) 323-0350. Your feedback about your experience with our practice is important to us, we look forward to hearing from you!

Office Contact

Office Phone:	978-323-0350
Office Fax:	978-323-0351
Billing Phone:	978-942-2230

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